Active Directory Management and Delegation - - Complete user account life-cycle management. Featuring advanced user creation, modification and removal of user accounts including resources, advanced mass user creation, granular delegation of administrative tasks.
Commit - - Complete software solution for managing a small IT Outsourcing business including customers database, sales and marketing, service, dispatching and customer billing.
Giva Inc. - - Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk.
Help Desk Institute - - Association offering training, certification, benchmarking reports, research, discounted products, networking and publications.
Help Desk Management Toolkit - - A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented.
Help Desk Outsourcing - - Provider of help desk outsourcing services for internal employees and/or external customers. Outsourced help desk for "shrink-wrapped" software and systems, web-based applications, and non-standard software applications.